Privacy Policy for Velvet Crumb

At Velvet Crumb, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services related to custom cake design, patisserie, bread baking, catering, confectionary, wedding cakes, pastries, and gourmet desserts.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data: We collect personal data that you voluntarily provide to us when you make an inquiry, place an order, create an account, subscribe to our newsletter, or interact with our site. This may include your name, email address, postal address, phone number, and payment information. For custom orders, this might also include details about your preferences relevant to the product design.
• Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookie Data: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

Velvet Crumb uses the collected data for various purposes:

• To provide and maintain our esteemed bakery services, including processing orders for custom cakes, patisserie items, and catering.
• To process transactions and fulfill your orders for our artisanal products.
• To send you order confirmations, updates, and delivery information.
• To manage your account and provide customer support.
• To notify you about changes to our services or product offerings.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
• To monitor the usage of our site and improve its functionality and user experience.
• To detect, prevent and address technical issues.

Disclosure of Your Information

We may disclose your personal information in good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Velvet Crumb.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our site, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Velvet Crumb aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. Under certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: