Terms and Conditions for Velvet Crumb

Welcome to Velvet Crumb. These Terms and Conditions govern your access to and use of our online platform and services, including browsing content, placing orders for custom cakes, patisseries, bread, catering, confections, wedding cakes, pastries, and gourmet desserts. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Services Offered

Velvet Crumb specializes in artisanal bakery products and services, including but not limited to:

All products are subject to availability and may require specific lead times for custom orders.

2. Ordering and Payment

When placing an order through our online platform or directly with our staff, you agree to provide accurate and complete information. All custom orders require a deposit as specified at the time of order confirmation. Full payment is due upon pick-up or prior to delivery, unless otherwise agreed upon for catering services. Prices are subject to change without prior notice, but confirmed order prices will be honored.

Custom cake and large order cancellations must be made within a specified timeframe, generally 72 hours prior to the scheduled pick-up/delivery, to qualify for a partial or full refund of the deposit, at our discretion. Further details will be provided at the time of order.

3. Product Information and Allergens

While we strive to provide accurate descriptions and images of our products, variations may occur due to the artisanal nature of our bakery. We handle various allergens in our kitchen, including nuts, dairy, eggs, and gluten. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely free of allergens. Please inform us of any allergies or dietary restrictions when placing your order.

4. Intellectual Property

All content on our online platform, including text, graphics, logos, images, and product designs, is the property of Velvet Crumb or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

5. Limitation of Liability

Velvet Crumb will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

6. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the State of Louisiana, USA, without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

8. Contact Information

If you have any questions about these Terms and Conditions, please contact us: